Yes, and the shipping rates vary by item, shipment and shipping option, please kindly check the “delivery status” under your account for more information.
For domestic shipping within the USA, your order will be delivered within 5-8 business days. You’ll see an estimated shipping or delivery date for international shipment on the order summary, just before you place your order. An estimated delivery date (or date range) will also appear in Your Orders after you’ve placed your order.
If you look in Your Orders and see that your items haven’t shipped yet, don’t worry. We may take a little longer than you expect to ship out your order, but we won’t delay shipping if it means we’ll miss the expected delivery date.
Once we receive your order submission, we have to authenticate your payment.
When we are happy that the payment has reflected, you will receive an email letting you know that your order has been processed.
When your order is ready for shipping, you will receive another email informing you of this. We will inform you of postage with a tracking number you can follow.
You should have received an invoice in the order confirmation email that we sent you right after your payment was processed. You’ll find it near the bottom of the email in the “Your Purchase Documents” section.
The payment will be deducted from your bank account as soon as we receive your order.
Panda Ecommerce Wish List is a section in your account that displays all the products you like and might want to buy, buy haven’t bought yet.
Our shipments go through rigorous quality check processes before they leave our warehouse, however, there is a slight possibility that the product could get damaged during shipment. We urge you do not accept seal open/ Tampered/Leaked/Damaged shipment box as returns won’t be accepted in such cases. However, if you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund.
Step 1: Contact our Customer Support team via phone or email within 7 business days of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order.
Step 3: In this case, we will be responsible to pick up this item from you. In case of a wrong product, we will initiate the refund or replacement process only if the products are received by us unused and in their original packaging with their seals, labels, and barcodes intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In the case that a replacement may not be available, we will refund you the full amount.
If you change your mind about your purchase, you have the option cancel your order within one hour of purchase. To cancel your order, please follow the steps below;
Log in to your Panda account.
Go to your order history and select the order you wish to cancel.
If the order has been placed less than 1 hour ago, there will be a ‘CANCEL ORDER‘ button showing at the bottom of the order summary.
Please select this button, you will then be asked to confirm your cancellation request.
To continue cancelling your order select ‘CANCEL ORDER’ again. If you do not wish to cancel your order, select ‘No, return to order’.
Once an order is cancelled, we cannot undo this. You will need to replace the order yourself.
Please remember, this self-cancellation is only available for the first hour of your order being created, after this 1-hour window, we cannot cancel orders.
If the ‘CANCEL ORDER’ button is not showing at the bottom of the order summary, the order is locked for processing and can no longer be cancelled.
Track orders from PandausGroup.com using order number or tracking number. Our service will find information about your Panda order. Through the tracking number, you could also view your history of shipments.